CONTACT
Talk to the caster desk.
One desk handles CASTOVELLA inquiries worldwide — the same people who lock your specification answer your messages. For quotations, the RFQ form is faster than email because it captures the specification in one pass.
Contact details
| Sales email | Email us (assembled in your browser to reduce spam) |
|---|---|
| WhatsApp — chat with us — fastest for photos of existing casters and quick questions | |
| Phone | Call us |
| Company | Secure (Ningbo) Industrial Technology Co., Ltd. |
| Address | No. 5000 Airport Road, Haishu, Ningbo, China 315100 |
| Export port | Ningbo, China (FOB Ningbo is the default quotation basis) |
Which channel for what
- Quotations: the RFQ form — it captures diameter, width, load, material, mounting and quantity in one pass, so the first reply can be a real quotation.
- Matching an existing caster: WhatsApp with photos and measurements (see the measurement guide), or email with a drawing attached.
- Orders in progress: email, quoting your order reference — batch traceability questions are answered against the order's records.
- Everything else: email or WhatsApp; if it turns into a specification, we will move it to an RFQ so nothing is lost.
Response discipline
Inquiries are answered by the sales desk in Ningbo during China business hours. A complete RFQ — dimensions, load, quantity, destination — is answered with a quotation or with the one missing question that blocks it. We do not send price lists, and we do not quote against photographs alone: a caster quotation is always attached to a written specification.
Ready when you are.
The RFQ takes three minutes when the specification is known — and the application fields carry it when it is not.